Shipping policy

Shipping 

Shipping occurs Monday through Friday only. No shipping occurs on Saturday or Sunday. Orders placed on Saturday and Sunday will be processed on Monday. All orders placed with 3 Day, 2 Day, or Next day air shipping on Saturday and Sunday or by 12:00 PM EST on Monday ship on Monday. Orders placed with 3 Day, 2 Day, or Next day air shipping Monday through Friday prior to 12 PM EST ship the same day. Air orders placed after 12:00 PM EST ship the next business day. Ground orders placed before the 1 PM cut-off ship within 1-3 business days and are not guaranteed to ship that same day. When a Ground order is placed after the 1 PM cut off the first processing day becomes the next business day. Ground orders placed after the 1 PM cut-off will ship within the next three business days. For example- a ground order placed at 7:20 PM on Tuesday night will ship on Thursday or Friday. Ground orders placed on Saturday and Sunday will ship by Wednesday.

Holiday Shipping December 1 through January 4th, Ground orders placed before the 1 PM EST cut-off Monday through Friday typically ship within 2-4 business days.  For example- an order placed over the weekend or Monday prior to 1 pm should ship by Thursday.

Holiday Ground Deadline Ground orders placed before 1 PM EST on 12/15 will ship prior to Christmas. (Please take into consideration the 2–4-day lead time on ground orders during the month of December. Ground orders placed after 1 PM EST on 12/15 may not ship prior to the holiday closing.
We will continue to ship any and all orders we possibly can up through 12/21. However, we cannot guarantee an order will ship prior to Christmas when it is placed after the above deadlines.

Holiday Air Shipping Deadline The deadline for guaranteed shipping of an air order prior to Christmas is 12/16 at 11 AM EST All air orders placed after 11 AM EST on 12/16 may not ship until after Christmas.

Late Delivery & Service Guarantee Refunds: In the event a carrier delivers a gift late a shipping refund may be approved but is not always guaranteed. Carriers do not offer refunds of any kind on late deliveries involving a bad address, missing apartment number, incorrect zip codes, or any other information supplied which is not accurate. In addition, carriers do not offer refunds involving but not limited to the following: Acts of God, weather conditions, Emergency conditions beyond their control, mechanical delays of aircraft or other equipment failures, and several additional issues. Please request a copy of the Carrier's Terms & Conditions for a complete listing.